Frontier Fiber 2 Gig Review: Is Frontier 2 Gig Internet Worth It in 2024?

As internet usage surges, the demand for ultra-fast and reliable internet options has reached unprecedented levels. With more than 331 million internet users in the U.S. as of 2024 and rising, the need for powerful, multi-gigabit connections has become essential for homes with heavy data demands. Recently, the Federal Communications Commission updated its broadband standards, setting the minimum download speed requirement at 100 Mbps, a benchmark that underscores the shift toward high-speed connectivity across the country.

To meet these growing needs, fiber-optic providers like Frontier Communications have introduced multi-gigabit plans, including the Frontier Fiber 2 Gig, which offers impressive 2,000 Mbps download and upload speeds. But with so many options now available, is Frontier’s 2 Gig plan the best choice in 2024?

This unbiased Frontier Fiber 2 Gig review will analyze the strengths and limitations of the internet plan, covering everything from pricing and real-life performance to customer satisfaction, helping you determine if this plan fits your high-speed internet needs.

What Does Frontier Fiber 2 Gig Offer?

The Frontier Fiber 2 Gig plan is designed for those who need a robust internet connection that supports multiple devices and demanding applications simultaneously. This plan offers a symmetrical 2,000 Mbps download and upload speed, making it ideal for homes with high internet usage. Whether you’re streaming ultra-high-definition content, video conferencing, or running a smart home setup, the 2 Gig plan provides the bandwidth to handle it all without interruption.

• Symmetrical Speeds: The 2,000 Mbps download and upload speeds provide consistency and reliability.
• Unlimited Data: No data caps mean you can use as much internet as needed without fear of extra charges.

Plan Breakdown and Pricing

At the time of writing in 2024, Frontier offers the 2 Gig Fiber plan starting at $99.99 per month for the first 12 months, assuming you sign up with AutoPay. This rate is competitive compared to other multi-gigabit offerings on the market, especially for households that require more than the average 1 Gig service but don’t quite need the extreme speeds of a 5 Gig plan.

Promotional Pricing Details:

• Monthly Cost: $99.99 for the first 12 months with AutoPay. Without AutoPay, the cost may be higher.
• Second-Year Price Hike: After the initial promotional period, the monthly rate may increase by 15-18%, based on trends reported by Frontier’s current customers. This could bring the monthly price up to approximately $115-118.

Reality Check: Are the Speeds Truly Symmetrical?

One of the core promises of Frontier’s 2 Gig fiber plan is symmetrical download and upload speeds. However, the actual speeds experienced can vary. According to customer reviews and Frontier’s own disclaimers, speeds often fluctuate based on factors like network congestion and location. In practice, users report average download speeds in the range of 1,800 to 2,000 Mbps, while upload speeds generally fall between 1,500 and 2,000 Mbps. This performance is competitive but might not always meet the advertised maximums.

Frontier Fiber 2 Gig Review: Performance in Real-Life

When it comes to performance, speed alone isn’t the whole story. Other factors such as latency, consistency, and network reliability play a significant role in the quality of your internet experience.

• Latency: Frontier’s 2 Gig service has an average latency of around 17 milliseconds, which is decent but somewhat higher compared to competitors like AT&T (4-5 milliseconds) and Verizon. For gamers or households that rely on real-time applications, lower latency is often preferred, and the competition may offer a slight edge.
• Reliability: Frontier has made substantial improvements to its network reliability over the years, but some areas still report occasional drops in service, particularly in regions where Frontier is expanding coverage. For users in well-established Frontier areas, reliability is less of a concern.
• Consistency: During peak hours, some users report internet speed fluctuations (ISP Throttling), which may impact the experience of high-performance applications like video conferencing or online gaming

Additional Features of Frontier 2 Gig Internet Plan

Data Caps And Contracts

One of the standout features of Frontier’s fiber internet plans, including the 2 Gig plan, is the absence of data caps. This allows customers to use the internet freely without worrying about overage fees or throttling.

However, the 2 Gig plan may require a 12-month contract if promotional perks, like a gift card, are included in the plan. If a user decides to cancel within this contract period, an early termination fee of up to $100 may apply.

Bundling Options

Frontier offers bundling options, allowing customers to pair their internet service with digital TV or phone services. If you choose to bundle the 2 Gig plan with a streaming package, you may receive a $10 monthly discount on YouTube TV. This can be beneficial for customers looking to consolidate services under a single provider.

Coverage and Availability of  Frontier Fiber

Frontier’s fiber services are available in 25 states across the U.S., with a strong presence in regions like California, Texas, Florida, Connecticut, and Indiana. The 2 Gig plan’s availability is generally widespread within these states, though service coverage may vary by city and neighborhood. According to FCC data, Frontier Fiber has around 62.4% coverage within its available areas.

Despite Frontier’s extensive fiber network, they still face limitations in rural areas. Therefore, it’s essential to verify service availability in your specific area before considering this plan.

Installation and Equipment Costs

Installation Fees

For professional installation of the 2 Gig plan, Frontier charges an installation fee, typically $75. This fee covers the cost of a technician coming to set up your connection, ensuring the speed and reliability of the connection from the start. In some cases, a self-installation option may be available, waiving the installation cost. However, given the technical nature of fiber internet, many customers prefer the professional setup.

Equipment Fees

Frontier includes an Amazon Eero Wi-Fi router with the 2 Gig plan, which supports high speeds and provides whole-home coverage. There’s a $10 monthly rental fee if you choose to use this router.

We can easily deduce that while Frontier gives a low monthly fee for the internet it compensates it with other additional fees and in the end you will end up paying the same or even higher fees than other competitors.

Equipment Recommendations for Optimal 2 Gig Performance

For users subscribing to the 2 Gig plan, a high-performance router is essential to fully utilize the speeds available. Here are some top recommendations:

• Eero Pro 6E: Known for its capability to handle high-speed internet, the Eero Pro 6E is ideal for large homes and multiple device setups.
• Netgear Nighthawk AX12: This Wi-Fi 6 router is a powerful choice for high-speed internet users, with excellent range and advanced features.
• Google Nest WiFi Pro: Google’s Nest WiFi Pro offers strong performance and easy setup, making it a good choice for users who value convenience.

These routers ensure that you’re getting the best possible speeds and consistent coverage across your household.

How Does Frontier 2 Gig Fiber Internet Compare to Competitors?

When comparing Frontier’s 2 Gig plan to similar offerings from other providers, several factors come into play, including speed, cost, data caps, and coverage.

Frontier’s 2 Gig plan is among the more affordable options, offering competitive speeds without data caps. However, Verizon Fios and AT&T Fiber often receive higher customer satisfaction ratings, especially for latency and reliability. Frontier’s latency is a bit higher than both AT&T and Verizon, which may be a consideration for users requiring the lowest possible ping times.

Customer Satisfaction Status: What Do Users Think About Frontier Fiber Internet?

Frontier’s customer satisfaction ratings have seen a slight improvement over the years, though it still lags behind top providers like AT&T and Verizon. According to the American Customer Satisfaction Index (ACSI) 2024 report, Frontier scored 76 out of 100, a moderate improvement from the previous year’s score of 74. Key areas of complaint among customers include billing issues, inconsistent speeds in some areas, and relatively high latency.

Users who have experience with both Frontier and other providers like Verizon report that, while Frontier’s fiber speeds are strong, they occasionally fall short of advertised speeds. Customer service remains a point of frustration for some, with long wait times being a common complaint.

Final Verdict: Is Frontier Fiber 2 Gig Plan Worth It?

Ultimately, if Frontier Fiber 2 Gig is available in your area and you prioritize speed and capacity over ultra-low latency, it’s a solid choice for your home. You can also check other Frontier fiber internet plans. It’s crucial to read the fine print regarding pricing and contract terms and to evaluate other providers in your area. 

If AT&T or Verizon offers similar speeds in your area, they may be worth considering for slightly better latency and customer service experiences. Always review the fine print to ensure you’re fully informed of the costs and commitments involved.