Ziply Fiber 2 Gig Review: Is Ziply Fiber 2 Gig Fiber Internet Plan Worth It In 2024?

In today’s increasingly connected world, the demand for ultra-fast internet is at an all-time high. Fiber internet, now valued at over $8 billion globally, is leading the charge, with North America accounting for nearly 30% of this booming market. With speeds capable of transmitting data up to 65,000 times faster than traditional cable, fiber has become essential for households seeking high-performance internet.

But out of hundreds of internet service providers selecting the right one for your home can be confusing. Ziply Fiber has emerged as a powerful contender in this space, especially in the Pacific Northwest, offering speeds up to 50 Gbps. But does this service deliver the value and reliability its marketing promises?

Well, that’s what this blog is all about. We won’t be reviewing all plans in this blog but rather this blog is all about Ziply Fiber 2 Gig Review. We’ll break down its speed, pricing, customer experience, and how it stacks up against other providers, giving you a comprehensive view to help decide if Ziply Fiber 2 Gig is the right fit for your internet needs. Let’s get started!

What Is Ziply Fiber 2 Gig?

Ziply Fiber’s 2 Gig internet plan is part of the company’s lineup of fiber-optic services, designed to offer fast speeds that cater to high-demand households and small businesses. Although 2 Gigabit is extremely fast speed, the 2 Gig plan of Ziply falls under its mid-tier offers. This is because the company offers a lot of fiber-optic plans starting from a basic speed of 100 Mbps and going up to a maximum speed of 50 Gigabit. Yup, you read that right. 

Being a pure fiber (FTTH) plan, the speeds provided by Ziply are symmetrical, which means you get equal download and upload speeds. If you want more information about Ziply or its fiber plans check out our Ziply Fiber Review blog. 

How Fast Is Ziply Fiber 2 Gig Internet?

Ziply Fiber’s 2 Gig plan offers speeds of up to 2,000 Mbps for both downloads and uploads. To put this into perspective, it’s 20 times faster than the standard 100 Mbps plans that many homes currently use and is even double the speed of most gigabit plans on the market. 

However, these are the speeds advertised by the company and the original speeds may vary. Also according to many speed tests, the average original speed of Ziply fiber is a bit lower than what is advertised. The average actual speed of all fiber plans is about 5,284 Mbps.

Another problem with Ziply fiber is its consistently higher latency across all plans. According to the 23,572-speed tests conducted by HighSpeedInternet, Ziply fiber has an average latency of  25.2 ms. This is a lot higher than the latency of other competitors. For instance, the average ping of AT&T fiber internet plans is between 4-5 milliseconds. 

According to an official FCC report, Ziply Fiber (Northwest Fiber, LLC) inherited a DSL network from Frontier in Idaho in 2020. This network encountered latency issues, causing Ziply to fail performance tests in Q4 of 2021. Under the Connect America Fund (CAF), broadband providers must meet specific speed and latency benchmarks to receive funding. Ziply failed to meet these standards during the affected quarter.

Ziply was required to keep latency below 100 ms for at least 95% of the tests. However, in the fourth quarter of 2021, only 83.49% of Ziply’s tests met this latency threshold, resulting in non-compliance.
For the year, Ziply’s latency compliance averaged 93.94%, just below the required 95%.

What Is The Price of Ziply Fiber 2 Gig Internet?

Ziply Fiber’s 2 Gig plan is competitively priced at $80.00 per month. This pricing positions Ziply as an attractive option for consumers seeking high-speed fiber at reasonable rates compared to other ISPs. For example, similar plans from larger providers like AT&T or Google Fiber may come with higher price tags or stricter contract terms. An important thing to note here is that the 2 gig plan comes with a free first month offer. This means that you don’t have to pay for the first month. However, this is just a promotional waiver if you sign up before 11/30/2024. After 11/30/2024 you will have to pay for the first month as well. 

Plus, the speed-to-price ratio of the 2 Gig plan is 25. This means for every dollar you pay you are getting 25 Mbps. Comparatively, the AT&T 2 Gig plan has a speed-to-price ratio of just 18.18, and Frontier 2 Gig has a ratio of 20. This means that the Ziply Fiber 2 Gig plan is one of the best priced 2 Gigabit plans in the United States, beating giants like AT&T, Frontier, and others. 

How Much Is Ziply Fiber 2 Gigabit Internet After 12 Months?

One of the critical considerations when choosing an internet plan is price stability. Ziply Fiber is known for offering price guarantees that extend beyond the typical promotional period. As of 2024, the company continues to offer competitive, stable rates, making the $80 monthly fee for the 2 Gig plan consistent even after 12 months. This transparent pricing helps consumers budget without worrying about sudden increases.

What Are The Additional Costs Associated With The 2 Gig Fiber Plan?

In addition to the monthly service fee, there are several potential additional costs to be aware of:

Does Ziply 2 Gig Home Internet Have Any Data Caps?

No, one of the biggest advantages of Ziply Fiber’s 2 Gig plan is that it comes with unlimited data. Unlike many ISPs that impose data caps (usually around 1.2 TB). This means that there are no overage fees for using more data. However, one thing to note here is that the speeds might be susceptible to ISP throttling during peak times.

Are There Any Contracts or Early Termination Fee With Ziply Fiber 2 Gig Internet?

Ziply Fiber does not require customers to commit to long-term contracts. This no-contract policy means that users can cancel their service at any time without facing early termination fees. The flexibility to opt out without penalty is a significant advantage over other ISPs that lock users into 12- or 24-month contracts.

Is There Any Equipment Fee?

Yes, like all Ziply fiber internet plans, the 2 Gig plans come with an equipment fee. The 2 Gig plan comes with a standard $10 monthly equipment fee. Plus, if you decide to cancel your service, the equipment must be returned to avoid additional charges. Failing to return it will result in a penalty starting at $200, with potential increases depending on the specific device. 

So, getting the equipment is one of the downsides of the Ziply 2 Gig plan. 

Do You Have To Pay A Professional Installation Fee For The 2 Gig Mbps Internet Plan?

A good thing about the Ziply 2 gigabit internet plan is that it comes with free professional installation. However, this fee waiver is just a promotion and will end on 11/30/2024/. The same cannot be said about other Ziply plans. 

Ziply previously offered free professional installation, but in 2024, new customers may face a one-time professional installation fee ranging from $90 to $600, depending on the complexity of the setup and region. Self-installation may not be an option for multi-gig plans, so factor this into your initial expenses.

Other Fees

• Late Payment Fee: $10 per occurrence if you miss the payment deadline.
• Reactivation Fee: If service is disconnected due to non-payment, there is a $25 fee for reactivation.

What Is The Best Router For 2 Gig Internet?

To take full advantage of the 2 Gig speeds, it’s crucial to use a high-performance router. Ziply Fiber’s leased router is a solid option, featuring WiFi 6E technology and support for 6 GHz bands. However, if you prefer to use your own equipment, consider routers like the Netgear Nighthawk RAXE500 or Asus ROG Rapture GT-AXE11000, both of which can handle multi-gigabit speeds and provide excellent coverage.

Ziply Fiber 2 Gig Internet Availability

Ziply Fiber’s services are currently concentrated in the 4 states of the Pacific Northwest. The 2 Gig plan is primarily available in regions across Washington, Oregon, Idaho, and Montana. Although Ziply is expanding its fiber footprint, availability can still be limited outside these core areas. As of 2024, approximately 50% of these states have access to Ziply’s fiber internet, with plans to increase coverage to 80% in the near future.

How Many Devices Can You Have On Ziply 2 Gigabit Plan?

With 2,000 Mbps of bandwidth, the 2 Gig plan can easily support over 100 devices connected simultaneously, depending on their activity. This makes it perfect for smart homes, large families, and small businesses where multiple high-bandwidth activities, such as streaming, video conferencing, and gaming, are happening at the same time.

Is  2000 Mbps Good For A Family?

Absolutely. For a modern family, 2 Gbps is more than sufficient. It allows multiple people to stream 4K or 8K videos, participate in high-quality video calls, and play online games without interruptions. Large households with a mix of heavy and light internet users will find 2 Gig internet more than adequate to support their combined usage.

Is 2000 Mbps Good For Netflix?

Yes, 2,000 Mbps is excellent for streaming services like Netflix. A single 4K stream on Netflix requires about 25 Mbps, meaning that with 2 Gig internet, you could theoretically support dozens of simultaneous 4K streams without experiencing a drop in quality.

Is 2 Gig Internet Good For Gaming?

According to our experts at GetInternetDeal the Ziply fiber 2 gig plan is a good choice but, an overkill. 

With 2000 Mbps symmetrical upload and download speeds, gamers who stream on platforms like Twitch or YouTube can do everything without lag. However, gaming isn’t all about speed, and one of the most important factors affecting gaming besides speed is latency or Ping. As stated above, the average latency of Ziply fiber plans is above 25 milliseconds which places it on the border of good and bad latency. 

So, if your sole purpose of buying the plan is gaming, then we would recommend getting a plan from AT&T or Frontier. 

Ziply Fiber 2 Gig Plan Comparison With Other Competitors:

Internet Customer Satisfaction Status

Based on our review of Ziply Fiber Internet, customer feedback has been mixed and generally less favorable. Typically, we rely on the American Customer Satisfaction Index (ACSI) to gauge customer satisfaction with an internet provider’s service quality. However, ACSI has yet to rate Ziply Fiber, possibly due to the company’s recent entry into the market and its smaller customer base. Meanwhile, the Better Business Bureau (BBB) has awarded Ziply Fiber a B- rating, indicating potential reliability and customer support issues.

Several users have reported issues with customer service and inconsistent internet performance. Additionally, there are complaints that Ziply’s service team has occasionally caused property damage or made it challenging for customers to switch providers. That said, individual experiences can vary, so these reviews may not reflect everyone’s experience with Ziply Fiber.

After extensive research, our team at GetInternetDeals recommends that if you have access to other internet providers in your area, it may be worth considering alternatives.

Some More Statistics And Facts About Ziply Fiber Internet:

Here are some more facts and statistics about Ziply Fiber plans based on the Open Signal Fixed Broadband Experience Report:

• Broadband Upload Speed: Ziply Fiber led with the highest upload speeds in the Seattle-Tacoma-Bellevue area at 50.8 Mbps, surpassing CenturyLink and being 3.7 times faster than Xfinity.
• Download Speeds: Ziply Fiber’s download speeds were strong but did not surpass Xfinity, which led to peak and average download speeds.
• Fiber-Capable Coverage: Ziply Fiber had 70.9% of tests in fiber-capable areas within its covered regions.
• Broadband Video Experience: In Portland, Ziply Fiber achieved the highest score in Broadband Video Experience, rated as “Excellent” (75 or above), compared to “Very Good” ratings for its competitors.
• Broadband Consistent Quality: In Portland, Ziply Fiber showed competitive consistency, but Xfinity led the category for overall and peak times.
• Market Share and Reach: Ziply Fiber covered 28.9% of the market in the Seattle-Tacoma-Bellevue area and 37.4% in Portland.

Final Verdict: Is Ziply Fiber 2 Gig A Good Choice In 2024?

Ziply Fiber’s 2 Gig plan stands out as one of the most attractive multi-gig options available in 2024. With competitive pricing at $80 per month, no data caps, and no long-term contracts, it’s a solid choice for households and small businesses that demand high-speed internet. However, limited availability and weak customer reviews remain its primary drawbacks.